Returns Policy

Everything 4WD Returns Policy
 

WHAT can be returned?

Most products sold by Everything 4WD can be returned, but some restrictions apply:

  • Items must be in their original, unused condition with all packaging, accessories, and manuals intact.
  • Non-returnable items include customized products, items marked as “final sale,” or products that show signs of installation or damage.
  • Electrical items, such as car audio systems, cannot be returned if the packaging seal is broken.

WHEN do items need to be returned by?

  • Items must be returned within 30 days of purchase for a refund or store credit.
  • For items damaged in transit or with manufacturing defects, customers must notify us within 48 hours of delivery.

WHERE do items need to be returned to?

  • Items can be returned to either of our Everything 4WD store locations:

    • Cranbourne Store:
      3/280 S Gippsland Hwy, Cranbourne VIC 3977
      Phone: (03) 5995 5055

    • Mitcham Store:
      474 Whitehorse Rd, Mitcham VIC 3132
      Phone: (03) 9874 5678

Alternatively, items can be shipped to our Cranbourne store. Contact our customer service team for return instructions.

HOW do customers return items?

  • Customers must contact our customer service team to obtain a Return Authorization (RA) number before returning any item.
  • Include the original invoice or proof of purchase and the RA number with the returned item.
  • Properly package the item to avoid damage during transit.

SHIPPING for returns

  • Original shipping charges are non-refundable unless the item is defective or damaged during transit.
  • The customer is responsible for return shipping costs unless the return is due to a product defect or our error.

CREDIT for returns

  • Refunds will be issued to the original payment method within 7-10 business days after the return is processed.
  • Store credit is available upon request.
  • For exchanges, the replacement item will be shipped after the returned product has been received and inspected.

In-store return option

Yes, customers can return items to either of our stores during business hours:

  • Cranbourne Store:
    3/280 S Gippsland Hwy, Cranbourne VIC 3977
    Current Hours:

    • Mon-Fri: 9 AM - 5:30 PM
    • Sat: 9 AM - 3 PM
    • Sun: Closed

    Suggested Hours:

    • Mon-Fri: 9 AM - 5 PM (slightly earlier close to ease staff end-of-day process)
    • Sat: 9 AM - 3 PM
    • Sun: Closed

  • Mitcham Store:
    474 Whitehorse Rd, Mitcham VIC 3132
    Current Hours:

    • Mon-Fri: 9 AM - 5:30 PM
    • Sat: 9 AM - 3:30 PM
    • Sun: Closed

    Suggested Hours:

    • Mon-Fri: 9 AM - 5 PM
    • Sat: 9 AM - 3 PM
    • Sun: Closed

We recommend calling ahead to confirm availability.

Packing materials

  • Items must be returned in their original packaging with all components, accessories, and manuals included.
  • Returns without original packaging may be denied or subject to restocking fees.

For any questions, contact us at (03) 5995 5055 (Cranbourne) or (03) 9874 5678 (Mitcham).